FLEX AI is a second generation AI platform which combines Microsoft AI technology with FLEX self-service Automation and FLEX One Stop Bot™ Concierge to provide a compelling range of pre-built AI business solutions. FLEX AI delivers enterprise class solutions to provide zero training, confident end user self-service with automated governance: FLEX AI consists of 3 main elements
The FLEX Concierge bot family delivers on the conversational user interface (CUI) vision by providing users with a single place to access large libraries of digital capability using natural language chat or voice.
FLEX Self Service Automation provides both users and organisation with the confidence to self serve. FLEX ensure that governance is embedded in action and avoids the need for users to learn complex back end systems
FLEX provides a growing range of pre-built solutions and bots:
Office 365 User Adoption
Intelligent Digital Workplace
Enterprise AI Accelerator
FLEX AI is a second generation AI solution which combines Microsoft AI technology with automation to provide a compelling range of pre-built AI business solutions:
One Stop Bot™ and its associated store provides users with a single place to access all bots including 3rd Party bots. The concierge Bot role is to understand your intent and pass you to the correct Bot.
Foundation bots are bot applications that come pre-built, pre-trained with all elements required to run out the box. Foundation bots seamlessly interact with the concierge bot.
Development bots are the starting place to create new foundation bots for specific tasks. Bots built with development bots can seamlessly interact with the concierge bot
QuickBot™ allows non developers to easily add capability to the “I want to” Bot (Actions, Links, Collaboration) and “How do I” bots (Knowledge). QuickBot added capability is seamlessly available via the Concierge.
If users become confused about which bot to talk to or multiple bots compete for the same request they will not return. The FLEX Concierge One Stop Bot solves this challenge by providing users with a single bot who is trained in the capabilities of all Bots, and is able to pass the user to the correct bot. Concierge bot selection is under the control of the organisation providing a method of controlling shadow bots and managing licensing
The Flex intelligent Digital Workplace comes with a library of AI assistants out-of-the-box, aimed at ensuring your users get maximum value from their intranet.
Understands what you are trying to do and passes you to the correct bot.
Allows you to find specific published information, like policies.
Allows you to execute any forms of action configured in the store, including processes, links, forms and collaboration.
Allows you to find people based on role, skills and experience.
Allows you to see your work in progress.
Helps you understand the capabilities of Office 365 and will execute complex tasks on your behalf.
Allows you to see news relevant to your role or communities
The transformational vision of conversational user interfaces (CUI) vision breaks down if users become frustrated by the lack of capability in the chatbots. The FLEX concierge QuickBot™ addresses this challenge by providing an extensible store of capability.
Users or Admins are able to simply create new capabilities or knowledge which is then automatically available via the Concierge from either the “I want to” or “How Do I” foundation bot. No programming required and completed in minutes. Governance rules and policies are inherited from templates for confident self service.
Universal Self Service is impossible without Users confident in what they are doing and the organisation confident that users will comply with governance standards and not create an unmanageable support burden in the process. FLEX Self Service Automation addresses these challenges by providing users with clear task oriented choices which are executed on their behalf and in an agreed manner by an automation engine.
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