Office 365 digital transformation

Drive your Digital Transformation project within Local Government

As a local government authority, you likely have several concerns when it comes to taking your organisation completely digital. How can you ensure your employees have access to all the tools they need to do their job? And when they do have access to the right tools, how can you train them all in using the Office 365 stack, as well as guarantee they’re following governance? With a budget to stick to, and a hefty price tag attached to a digital transformation project, it can seem daunting.

FLEX equips your organisation’s end users with the tools to self-serve internal business processes, context relevant documents and content through an intuitive, mobile first experience that integrates complex, back end Office 365 technologies. End users are blissfully unaware of this complexity, or the embedded governance rules, and are empowered to self-serve through simple, work specific options like “Create a new Sales proposal” or “Begin a new Delivery Project,” thus eliminating the need for expensive training, or involvement from your IT department.

Best of Breed Intranet

Exceptional pre-built intranet for Office 365 and SharePoint

  • Engaging internal communication

    A quick and easy way to keep your team informed with corporate news, events, staff blogs, announcements, internal system status and alerts.

  • Cut out needless time wasting

    Avoid wasting time finding the right information with the world-of-work dashboard, personalised content, summary hubs, departmental hubs, FAQs and workspace and document search.

  • Business critical documents in one place

    Make documents available for re-use with FLEX’s document finder widget, document search, anatomy of best practice, followed documents, popular documents and search centric display.

  • Right people, right time

    Make it easy to find the right people and skills with the people finder, buildings directory, content commenting, Yammer integration, skills search, and followed people.

Next generation collaboration

Taking self-service to the next level and providing real time collaboration at your fingertips

  • Work as a unified team

    Easily set up shared workspaces to collaborate with a library of over 50 common business scenarios, or create your own.

  • Ensure and follow best practice

    With a library of over 70 business strategy templates, easily select or create and share best practice.

  • Business social is key

    A quick and simple way for your team to engage with easy ad-hoc sharing, discussions, creating and following business topics and people, and Yammer integration.

  • The information you need, when you need it

    Easily collect information from employees, partners and customers with a library of over 800 business forms.

Virtual digital workplace

Access all your digital work effortlessly from one place

  • One place to go

    No more confusion over where to find content with consistent navigation, user configuration, integrated taxonomies, content aggregation and featured and highlighted content.

  • Self-serve your business tools and processes

    Empower your users with self-service through user customisation, a wide range of apps, wizard interface, and built in governance and security.

  • Work with ease

    Reduce training costs with a great user experience with a simplified interface, consistent navigation, mobile friendly platform, video tutorials and searchable directory.

  • Anytime, anywhere

    Access your information any time, any place or on any device with a fully responsive, mobile first platform, end to end navigation, Azure app store integration and cloud and hybrid compatibility.

How local governments are implementing FLEX

We have been fortunate enough to work with several local governments on their Office 365 digital transformation projects, meeting the challenges of ever-changing budgets, ensuring data protection and privacy, and providing stability within the current, uncertain environment.

“Digital transformation was at the centre of our decision to purchase FLEX. We needed a solution that was quick to deploy SharePoint Online, cost effective and importantly empowered our employees to self-serve, whilst improving the services offered to our citizens – FLEX was an obvious choice.”

“We were keen to implement our solution quickly in order to deliver business benefits as early as possible and decided to start with the intranet in order to gain user buy-in and help staff learn about SharePoint features and facilities. As we were deciding how to implement our design, ICS were just launching FLEX and their ‘quick start’ approach was a major selling point.”

Sally Watkins, Joint Head of Customer Service & IMT, Wokingham Borough Council

Jo Jones, Project Manager (SharePoint), Dorset County Council

FLEX ‘Mass Adoption First’ Deployment

FLEX turns the traditional SharePoint approach of “Mass Adoption Last” on its head. We focus on reducing time to value by separating slow, complex, custom requirements* from rapid out-the-box capabilities that can be used immediately by most people.


Mass adoption is supported with digital awareness campaigns, user videos, live and recorded webinars, and other low touch, scale based activities. Custom requirements are built alongside the mass adoption project and delivered as a series of incremental updates following mass adoption.

We deliver your out-the-box intranet, collaboration, workplace solution
We work with you to identify out-the-box feature for rapid mass adoption
We work with you to identify custom capabilities and governance*
We train IT and power users on the rapid mass adoption features
We launch and go live with rapid mass adoption features to all users
We build and launch custom capabilities as incremental updates*

*Features available on FLEX Enterprise only

The Technology Behind FLEX

FLEX is built on the latest Microsoft enterprise technology – SharePoint, Office 365 and Yammer. We have seamlessly combined the best features of these tools to create an engaging platform that draws on their strengths to help your colleagues be more productive, more collaborative and more engaged.


Alone, Microsoft’s tools are powerful, yet to work at their best and fit around your needs they can require significant customisation. FLEX avoids this often risky and time consuming process by providing a wealth of high value generic capabilities from day one. In doing this it facilitates instant user satisfaction and widespread adoption within weeks.

Digital Transformation videos

Want to learn a little more about how FLEX in a nutshell? Or how FLEX plays a key part in your digital transformation project? Check out our explainer video and video blog with ICS’ CEO, Martin Neal.

FLEX in a nutshell

FLEX plays key part in digital transformation

FLEX Automation pricing

FLEX provides a powerful yet cost effective platform that significantly reduces deployment times and related costs by up to 70% compared with bespoke builds. Check out our pricing table below, and discover which version of FLEX suits your organisation.

Compare plans



  • Users
  • Support and Updates
  • Internal Communications
  • Directories
  • Discovery Hub
  • Summary Hub
  • Departmental Hub
  • Document Hub
  • App Store and Tools
  • Standard Apps
  • Business Process App Library
  • Custom Apps
  • Authentication and Approval Hub




  • 1-299
  • X
  • X
  • X
  • X
  • X

FLEX Enterprise



  • 300 – 2499




  • 2500+ **

* The prices shown are a guide based on an average number of Office 365 or SharePoint users. Prices are based on annual contract, but other price plans are available, please contact us for more information

** Please contact us for pricing for organisations with users over 5000.

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