There’s nothing more empowering in our digital experience than the ability to seek out and self-serve information. We’ve come to expect self-service in our day-to-day internet usage; from eBay, to Facebook, to Amazon — so why should our work environment be any different?
Digital Transformation is fast becoming the future of our working world, but without the ability to self-serve it can quickly become just an expensive hardware refresh. In order to yield the benefits of Digital Transformation, your employees need to be empowered by the capability to self-serve business processes, activities and information, much like they’ve become accustom to in their everyday lives. Effective end user self-service can only be facilitated through the use of automation.
FLEX equips your organisation’s end users with the tools to self-serve internal business processes, context relevant documents and content through an intuitive, mobile first experience that integrates complex, back end Office 365 technologies. End users are blissfully unaware of this complexity, and are empowered to self-serve through simple, work specific options like “Create a new Sales proposal” or “Begin a new Delivery Project,” thus eliminating the need for expensive training, or involvement from your IT department.
FLEX turns the traditional SharePoint approach of “Mass Adoption Last” on its head. We focus on reducing time to value by separating slow, complex, custom requirements* from rapid out-the-box capabilities that can be used immediately by most people.
Mass adoption is supported with digital awareness campaigns, user videos, live and recorded webinars, and other low touch, scale based activities. Custom requirements are built alongside the mass adoption project and delivered as a series of incremental updates following mass adoption.
FLEX is built on the latest Microsoft enterprise technology – SharePoint, Office 365 and Yammer. We have seamlessly combined the best features of these tools to create an engaging platform that draws on their strengths to help your colleagues be more productive, more collaborative and more engaged.
Alone, Microsoft’s tools are powerful, yet to work at their best and fit around your needs they can require significant customisation. FLEX avoids this often risky and time consuming process by providing a wealth of high value generic capabilities from day one. In doing this it facilitates instant user satisfaction and widespread adoption within weeks.
Want to learn a little more about how FLEX in a nutshell? Or how FLEX plays a key part in your digital transformation project? Check out our explainer video and video blog with ICS’ CEO, Martin Neal.
FLEX provides a powerful yet cost effective platform that significantly reduces deployment times and related costs by up to 70% compared with bespoke builds. Check out our pricing table below, and discover which version of FLEX suits your organisation.