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There’s nothing more empowering in our digital experience than the ability to seek out and self-serve information. We’ve come to expect self-service in our day-to-day internet usage; from eBay, to Facebook, to Amazon — so why should our work environment be any different?


Digital Transformation is fast becoming the future of our working world, but without the ability to self-serve it can quickly become just an expensive hardware refresh. In order to yield the benefits of Digital Transformation, your employees need to be empowered by the capability to self-serve business processes, activities and information, much like they’ve become accustom to in their everyday lives. Effective end user self-service can only be facilitated through the use of automation.

FLEX equips your organisation’s end users with the tools to self-serve internal business processes, context relevant documents and content through an intuitive, mobile first experience that integrates complex, back end Office 365 technologies. End users are blissfully unaware of this complexity, and are empowered to self-serve through simple, work specific options like “Create a new Sales proposal” or “Begin a new Delivery Project,” thus eliminating the need for expensive training, or involvement from your IT department.

Best of Breed Intranet

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  • Engaging internal communication

    A quick and easy way to keep your team informed with corporate news, events, staff blogs, announcements, internal system status and alerts.

  • Cut out needless time wasting

    Avoid wasting time finding the right information with the world-of-work dashboard, personalised content, summary hubs, departmental hubs, FAQs and workspace and document search.

  • Business critical documents in one place

    Make documents available for re-use with FLEX’s document finder widget, document search, anatomy of best practice, followed documents, popular documents and search centric display.

  • Right people, right time

    Make it easy to find the right people and skills with the people finder, buildings directory, content commenting, Yammer integration, skills search, and followed people.

Next generation collaboration

Taking self-service to the next level and providing real time collaboration at your fingertips

  • Work as a unified team

    Easily set up shared workspaces to collaborate with a library of over 50 common business scenarios, or create your own.

  • Ensure and follow best practice

    With a library of over 70 business strategy templates, easily select or create and share best practice.

  • Business social is key

    A quick and simple way for your team to engage with easy ad-hoc sharing, discussions, creating and following business topics and people, and Yammer integration.

  • The information you need, when you need it

    Easily collect information from employees, partners and customers with a library of over 800 business forms.

Virtual digital workplace

Access all your digital work effortlessly from one place

  • One place to go

    No more confusion over where to find content with consistent navigation, user configuration, integrated taxonomies, content aggregation and featured and highlighted content.

  • Self-serve your business tools and processes

    Empower your users with self-service through user customisation, a wide range of apps, wizard interface, and built in governance and security.

  • Work with ease

    Reduce training costs with a great user experience with a simplified interface, consistent navigation, mobile friendly platform, video tutorials and searchable directory.

  • Anytime, anywhere

    Access your information any time, any place or on any device with a fully responsive, mobile first platform, end to end navigation, Azure app store integration and cloud and hybrid compatibility.

FLEX ‘Mass Adoption First’ Deployment

FLEX turns the traditional SharePoint approach of “Mass Adoption Last” on its head. We focus on reducing time to value by separating slow, complex, custom requirements* from rapid out-the-box capabilities that can be used immediately by most people.


Mass adoption is supported with digital awareness campaigns, user videos, live and recorded webinars, and other low touch, scale based activities. Custom requirements are built alongside the mass adoption project and delivered as a series of incremental updates following mass adoption.

*Features available on FLEX Enterprise only

The Technology Behind FLEX

FLEX is built on the latest Microsoft enterprise technology – SharePoint, Office 365 and Yammer. We have seamlessly combined the best features of these tools to create an engaging platform that draws on their strengths to help your colleagues be more productive, more collaborative and more engaged.


Alone, Microsoft’s tools are powerful, yet to work at their best and fit around your needs they can require significant customisation. FLEX avoids this often risky and time consuming process by providing a wealth of high value generic capabilities from day one. In doing this it facilitates instant user satisfaction and widespread adoption within weeks.

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Digital Transformation videos

Want to learn a little more about how FLEX in a nutshell? Or how FLEX plays a key part in your digital transformation project? Check out our explainer video and video blog with ICS’ CEO, Martin Neal.

FLEX in a nutshell

FLEX plays key part in digital transformation

FLEX Automation pricing

FLEX provides a powerful yet cost effective platform that significantly reduces deployment times and related costs by up to 70% compared with bespoke builds. Check out our pricing table below, and discover which version of FLEX suits your organisation.

Compare plans



  • Users
  • Support and Updates
  • Internal Communications
  • Directories
  • Discovery Hub
  • Summary Hub
  • Departmental Hub
  • Document Hub
  • App Store and Tools
  • Standard Apps
  • Business Process App Library
  • Custom Apps
  • Authentication and Approval Hub




  • 1-299
  • X
  • X
  • X
  • X
  • X

FLEX Enterprise



  • 300 – 2499




  • 2500+ **

* The prices shown are a guide based on an average number of Office 365 or SharePoint users. Prices are based on annual contract, but other price plans are available, please Seroquel for pets for more information

** Please Seroquel for pets for pricing for organisations with users over 5000.

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